The agreement between you and Wisselpost

These are the terms for using Wisselpost: the app, app.wisselpost.nl and your forwarding address. We keep them short and in plain language. The Dutch version leads.

Last updated: 1 October 2026

Who we are

You can reach Wisselpost at hello@wisselpost.com.

What Wisselpost does

You get your own forwarding address. We look at what you send there: we keep documents about your insurance, subscriptions, energy and telecom contracts and purchases as evidence, and discard the rest. When a new version of a document arrives, we compare it with the previous one and tell you what materially changed.

What Wisselpost doesn't do

• We don't cancel anything for you, negotiate or contact providers.
• We don't give legal or financial advice. What you do with a change is up to you.
• We only compare what you send us. If a document is missing, we can't see a change in it.

How certain a change is

We read documents with software, and software can make mistakes. That's why we link every value to the place in the document it came from, and write ‘Possibly changed — please check the document’ when we're not sure. Before an important decision, look at the original document. We keep it for you.

Your account

• Your account is for you. Keep your sign-in details and your forwarding address to yourself.
• Only forward what's yours, or what you have permission for, such as your partner's mail if they agree to it.
• Don't use Wisselpost to send spam or harmful files, and don't try to disrupt the service or get into other people's data. If you do, we may block your account.

Your documents stay yours

What you forward stays yours. You only give us permission to process it for the service: to keep, read and compare it. We don't sell your data, don't use it for advertising, and no AI models are trained on it. How we handle your data is in our privacy policy.

Plans and payment

• Wisselpost is free during the beta. Beta users get a founding-member price at launch.
• After that you pay yearly or monthly. The price depends on the number of email addresses you forward from; see pricing. All prices include VAT.
• You pay on wisselpost.nl (iDEAL, SEPA Direct Debit or card) or in the app through the App Store or Google Play. Payments in the app are also subject to Apple's or Google's terms.
• Your subscription renews automatically. If we change the price, we tell you in advance.

Cancelling

You can cancel your subscription at any time. It then runs until the end of the period you've already paid for. If you pay through the App Store or Google Play, cancel there.

If your subscription ends, we don't hold your evidence hostage:

1. For the first 14 days, everything keeps working.
2. After that you can still view and export everything. We no longer accept new mail; the sender gets a message explaining why.
3. After 12 months, and three warnings, we delete your account.

You can also delete your account yourself. See Delete your account.

Availability

We do our best to keep Wisselpost available, but can't promise it will never falter.

If these terms change

If we change these terms, you'll see it in the date at the top. We tell you about important changes by email in advance. If you don't agree, you can cancel before they take effect.

Questions or complaints

Email hello@wisselpost.com. These terms are governed by Dutch law.