Delete your account

You can delete your Wisselpost account and everything in it at any time. You can do it in the app, or by email if you no longer have the app.

In the app

1. Open Wisselpost on your phone or at app.wisselpost.nl and sign in.
2. Go to Settings and choose Delete account.
3. Want to keep your documents? Choose Export first. You get a file with all your data and the original documents.
4. Confirm. You're signed out and your account is gone.

Without the app

Email privacy@wisselpost.com from your account's email address, with the subject ‘Delete my account’. We'll ask you to confirm the request once, so nobody else can have your account deleted. We then delete it within a month, usually much sooner.

What we delete

• Your account, your sign-in details and your forwarding address.
• Your documents and everything we took from them: amounts, terms, changes and your timelines. Your documents become unreadable straight away, because we destroy the key they're encrypted with.
• Email still in the 7-day holding period.
• Your notification settings and the link to your phone for push notifications.

What we keep, and for how long

• Recovery copies: our systems keep copies for up to 30 days so we can recover from failures. After that they're gone too. Your documents are already unreadable in those copies.
• Invoices and payments: 7 years, because the law requires it. They contain your name, email address and what you paid, no documents.

Your subscription

Do you pay through the App Store or Google Play? Cancel your subscription there as well. Apple and Google handle that payment, and deleting your Wisselpost account doesn't stop it. If you pay through wisselpost.nl, we stop your subscription ourselves.

More about how long we keep data is in our privacy policy.